CUSTOMER POLICES

1. Appointments & Walk-Ins

• We accept both appointments and walk-ins.
• No deposit required for appointments.
• Appointments are held for 10 minutes—after that, it’s considered a no-call, no-show.

2. Cancellation & No-Show Policy

• No fee for cancellations.
• After 2 no-shows, prepayment is required for future appointments.

3. Late Arrival Policy

• If you are late, you can:
• Be served if a technician is available.
• Reschedule for a later time.

4. Refund & Redo Policy

• No refunds for any reason.
• Redos/fixes are only allowed if the issue was the salon’s fault.
• Customers must return within 48 hours for any redo.
• 7-day warranty for chipping or breaking—we will fix it for free using the same color and design.

5. Hygiene & Health Safety

• Customers cannot bring their own tools, as we cannot verify their sanitation.
• If a customer has a severe fungal infection, open wound, or contagious skin condition, we may decline service.

6. Kids & Guest Policy

• Children are allowed in the salon.
• Extra guests are allowed, even if they are not receiving services.

7. Payment Methods & Tipping

• We accept all payment methods (cash, credit cards, etc.).
• Tips are accepted on both card and cash.

8. Gift Cards & Expiration

• Gift cards are available for purchase.
• No expiration date on gift cards.

9. Personal Belongings & Damage Disclaimer

• We are not responsible for lost or damaged personal belongings.

10. Allergies & Skin Sensitivities Disclaimer

• Customers must inform us of any allergies or sensitivities before service.
• We are not responsible for allergic reactions.

11. Behavior & Salon Etiquette

• We reserve the right to refuse service to rude or disruptive customers.

12. Photo & Video Policy

• At Brandon Nails, we may occasionally capture photos and videos within the salon for marketing, educational, training, and promotional purposes, including use on our website, social media platforms, and other marketing materials.

  We respect our guests’ privacy. If you prefer not to appear in any photos or videos, please notify our front desk before or during your visit. We will make reasonable efforts to ensure you are not included in any recorded content.

  By visiting Brandon Nails, you acknowledge that photography or videography may occur within the salon. Guests who do not wish to appear in any photos or videos should notify our front desk so we can accommodate their request.